This Refund Policy explains how Ordnary handles refund requests for paid subscriptions, digital services, cloud access, production support, and other commercial arrangements.

This Refund Policy explains how Ordnary handles refund requests for paid subscriptions, digital services, cloud access, developer services, production support, media-related work, and other commercial arrangements.

1. General principle

Refund availability depends on the relevant product, service, subscription model, invoice, order, proposal, statement of work, or other written agreement. Not every Ordnary product or service is automatically refundable, and different refund rules may apply depending on whether the arrangement concerns software access, developer tooling, cloud services, consulting, support, production work, creative services, or a custom commercial engagement.

2. Subscription and recurring services

For recurring subscriptions or recurring digital services, refund requests may be reviewed in light of the billing date, whether access was already granted, whether usage occurred, whether abuse or fraud indicators are present, whether the account has already consumed material service value, and whether a separate contract provides more specific billing terms. Unless otherwise stated, cancellation of a recurring service generally prevents future billing but does not automatically entitle the customer to a refund for the current or past billing period.

3. Developer, cloud, and access-based services

For Ordnary Cloud Console, API access, Horizon SDK access, technical provisioning, hosting-related services, developer credits, account upgrades, technical onboarding, or access-based services, refunds may be limited or unavailable once provisioning has started, credentials have been issued, access has been activated, dedicated configuration has been performed, or billable usage has occurred.